ESSENTIAL JOB FUNCTIONS Ability to work in 365x24x7 environment including weekend and night shifts. Constant monitoring of Network Management systems for alarms on the METRONET Network. Analyze and determine impact of alarms to the Metronet Network and customer base. Report, document, and track all alarm events while maintaining a high level of accuracy and urgency. Creat

Love Your Mondays again! Strategic Customer Support Technician The Strategic Customer Support Technician will perform customer trouble isolation and repair, document issues and incidents across the voice, video, and IP network. This position recognizes, acknowledges, fixes, documents, and clears customer trouble tickets. The Strategic Customer Support Technician provides

Love Your Mondays again! Advance Technical Support Technician As an Advance Technical Support (ATS) Technician , you will facilitate the prompt detection, resolution, escalation and reporting of service impacting events and incidents. Our ATS team facilitates and maintains relationships with our off net providers, Carriers, and internal teams for the purposes of owning cu

Love Your Mondays again! Care Account Executive As a Care Account Executive, you will be instrumental in providing quality customer service and superior attention to our Residential customers and the needs of the Metronet retail store operations. Our Care Account Executives are the face and voice of Metronet for our residential customers and potential residential customer