Position Summary:
The Patient Services Lead assists in the coordination of staffing and activities of all Mattoon/Tuscola/Effingham. The lead provides leadership and technical expertise in all aspects of service. They perform staffing coverage as needed. The lead is responsible for helping to maintain a positive work environment and fostering teamwork at all times. The lead will participate in onboarding and training new employees. Assists the manager with changing registration processes to improve patient satisfaction. Provides continuous feedback to staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs including new employee job training. Works with clinical leadership to ensure provider schedules are efficient and free of scheduling issues. Enhance point of service collections to ensure financial stewardship. Monitors all WQ for completion and timeliness. May assist manager/supervisor with timekeeping, coaching and performance evaluations, as needed.
Qualifications:
EDUCATIONAL REQUIREMENTS
Associate's Degree in Related Field or Certified Healthcare Access Associate (CHAA) certification through NAHAM or
CERTIFICATION & LICENSURE REQUIREMENTS
Certified Healthcare Access Associate (CHAA) Or Associate's Degree related field upon hire.
EXPERIENCE REQUIREMENTS
Two (2) years General - Customer Service
ADDITIONAL REQUIREMENTS
Essential Functions:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.