Position Summary:
The Imaging Scheduling Specialist I is responsible for screening, scheduling, and directing patients to appropriate locations and services within the Imaging Department.

Qualifications:
EDUCATIONAL REQUIREMENTS
Associate's Degree or Experience in Lieu of Education - One (1) year customer service experience

CERTIFICATION & LICENSURE REQUIREMENTS
Completion of Medical Terminology course within one (1) year of start date in position.

EXPERIENCE REQUIREMENTS
Proficient computer skills, fax machine, copier, and other general office equipment.

ADDITIONAL REQUIREMENTS
Medical Terminology course

SKILLS AND KNOWLEDGE
Must have the ability to project a professional, pleasant image, while interacting with a variety of personalities and cultures.
Strong listening/communication skills and telephone etiquette essential.
Observes high standard of confidentiality.
Ability to deal with a large volume of calls and multiple tasks concurrently.
Memory for details essential. Ability to prioritize and complete tasks under stressful conditions with frequent interruptions with minimal direction or supervision.

Essential Functions:

• Receives all incoming phone calls and facilitates the scheduling of imaging procedures.
• Provides patients with division specific patient education materials to ensure they are prepared for scheduled tests/procedures.
• Conducts financial discussion with patients and/or provider's office regarding fees for imaging procedures according to ABN and pre-authorization guidelines.
• Maintains department patient schedule, ensures blocks are full and cancelled appointments are rescheduled.