Title: Ombuds
Division Name: Presidential
Department: President's Office
Campus Location: Normal, IL

Illinois State University seeks applicants to fill the role of Ombudsperson. The Ombuds receives complaints, concerns, and inquiries regarding a broad range of employment related issues from faculty, staff, and from graduate assistants referred to the Ombudsperson by the Office of the Dean of Students. The Ombuds office is not an advocacy or investigatory unit but instead offers active listening and assistance identifying resources and potential paths to resolution. The Ombuds maintains impartiality, operating independently from other institutional offices and also maintains confidentiality except where reporting is required by law or by the University.

Health, dental, vision, and life insurance
Retirement and supplemental retirement
Tuition waiver benefits
Paid vacation (24 days a year) and sick time (12 days a year)
Paid holiday/administrative closures (
For more University Benefit information:

$85,000 - $98,000 annually combined with an excellent benefits program

1. Shall possess a bachelor's degree.
2. At least five (5) years of experience directly related to the duties and responsibilities of the position.
3. At least three (3) years membership in the International Ombuds Association.
4. Experience with conflict resolution.
5. Demonstrated ability to be an active listener, flexible, diplomatic, ethical, fair, and collaborative.
6. Demonstrated problem-solving, time-management, multi-tasking, and organizational skills and the ability to work productively and autonomously.
7. Demonstrated ability to communicate effectively verbally and in writing.
8. Demonstrated ability to establish and maintain cooperative working relationships with colleagues.
9. Demonstrated commitment to diversity, equity, and inclusion.
10. Experience working with diverse populations.

1. Earned graduate degree.
2. Seven (7) years professional ombuds experience.
3. Experience in higher education and familiarity with university populations (faculty, staff, students), shared governance, and prevalent values and cultural norms.

July 1, 2024

Resume, cover letter, reference list

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Application review will begin on May 6, 2024 and continue until the position is filled.

Jeannie Barrett (jebarr7@ilstu.edu)

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at .