Position Summary:
The Accounts Receivable Representative 3 is proficient in Accounts Receivable Representative 2 responsibilities. In addition, serves as an expert resource for escalated account activities for multiple payer product lines. Represents Carle in external accounts receivable efforts (examples: court appearances, fair hearings, meetings with employers and insurance companies). Serves as a liaison with third party vendors assisting with collection of accounts receivable. Assists with mentoring, training and observing staff for quality assurance. Assists with creating training materials and process flows. In collaboration with supervisor, conducts regularly scheduled meetings with staff, facilitates and collaborates on initiatives within the department, enterprise wide and with external entities. In addition, assists employees in solving work related matters. Endorses and performs all required tasks associated with the Carle Experience such as, but not limited to, regular rounding with staff and completion of all reports needed to have meaningful and productive monthly meetings with the supervisor. In collaboration with the supervisor and manager, prepares and follows annual budgets. Supports supervisor and by interpreting and analyzing financial data to identify and monitor performance and establish benchmarks for the department. Acts as a resource and mentor to others. Creates, updates and maintains all department policies and procedures to ensure best practices are enforced and adhered to.

Qualifications:
EDUCATIONAL REQUIREMENTS
Associate's Degree in Related Field

CERTIFICATION & LICENSURE REQUIREMENTS
CLEF/Front Line Leader certification may be required at Manager's discretion. Notary certification may be required.

EXPERIENCE REQUIREMENTS
Two (2) years experience in health care with focus in healthcare business office operations and customer service required or a high performer as an Accounts Receivable Representative 2. Proficient in Microsoft Office applications such as Word, Excel, Outlook, Access, Visio and receivables management systems.

ADDITIONAL REQUIREMENTS

• CLEF/Front Line Leader certification may be required at Manager's discretion. Notary certification may be required.

SKILLS AND KNOWLEDGE
Possesses the "other knowledge and skills" of the Accounts Receivable Representative 2. Additionally, requires strong listening and negotiation skills.

Essential Functions:

• Facilitates maximization of revenue through monitoring of dashboards and reporting for assigned payers, ensuring that payer specific requirements are applied appropriately and claims are appealed as necessary.
• Handles escalated patient, provider and third party issues. Acts as a liaison with external vendors and collection agencies.
• Assists in evaluation of billing opportunities related to new technology and/or services.
• Mentors, trains, observes and educates staff to ensure quality and optimal staff performance.
• Assists with daily department flow; ensures appropriate staffing and optimal productivity levels.
• Acts as a resource and mentor to others.
• In collaboration with supervisor (or manager), conducts regularly scheduled meetings with staff, facilitates and collaborates on initiatives within the department, enterprise wide and with external entities. In addition, assists employees in solving work related matters.
• Endorses and performs all required tasks associated with the Carle Experience such as, but not limited to, regular rounding with staff and completion of all reports needed to have meaningful and productive monthly meetings with the supervisor.
• In collaboration with the supervisor and manager, prepares and follows annual budgets.
• Supports supervisor and manager by interpreting and analyzing financial data to identify and monitor performance and establish benchmarks for the department.
• Assists in evaluation of billing opportunities related to new technology and/or services.
• Creates, updates and maintains all department policies and procedures to ensure best practices are enforced and adhered to.