The Manager, Imaging Operations manages professional employees of a complex technical business support, operational team. This position has accountability for the performance and results of a specialized team. The Operations Manager adapts departmental plans and priorities to address resource and operational challenges to extend the efficiency of clinical operations, appropriate staff management, and compliance to internal and external regulatory requirements. Effective decision making is required in order to manage daily functions and work toward continuous improvement in a team environment.

Job Relationships

Reports to the Director of Diagnostic Imaging

Principal Responsibilities

• Responsible for the management of assigned imaging modalities, which includes direct colleague supervision, resource utilization, and team leadership. Includes efficient management of patient throughput and of the patient experience throughout the Imaging department.
• Responsible for working with the Human Resource department to facilitate candidate interviews, hiring, and new colleague onboarding and orientation.
• Provide conflict management and resolution among colleagues.
• Provide periodic required reviews, annual colleague evaluations, and create annual performance goals; ensure colleague accountability. Identify solutions for employee performance problems.
• Promote a positive, team oriented and productive work environment.
• Responsible for timely communication with physicians and staff while being attentive to staff concerns and suggestions. Offer due consideration, prompt resolution, or potential implementation with consistent feedback to respective staff.
• Regularly bring ideas to improve patient flow, patient safety and quality, expense reduction and operational ideas to optimize the patient experience for the medical practice(s). Receive, research and perform service recovery as needed.
• Responsible for purchase requisitions for clinical, non-clinical and miscellaneous medical practice supplies maintaining appropriate par levels.
• Serve as communication conduit for other Springfield Clinic departments, administration and outside agencies always professionally representing assigned areas of responsibility and the organization.
• Maintain awareness of treatment equipment, data processing technology, and health insurance changes.
• Provide discipline to assigned staff involving Director or physician resource as appropriate.
• Approve payroll and monitor sick, vacation, and personal time use, as well as FMLA time, for all staff.
• Create and implement staffing matrix for assigned modalities for both clinical and non-clinical areas.
• Works closely with facilities staff to ensure cleanliness and maintenance of facilities.
• Lead in department meetings. Timely minute completion and distribution, along with follow-up on assignments.
• In conjunction with the Imaging Director, formulate and implement department level and modality level annual budgets. Create accountability to annual budgets both operational and capital. In addition, provides monthly variance and mitigation reporting of responsible departments and modality level.
• Consistently monitor department monthly operational metrics such as productivity standards, purchasing process, and decisions related department finances. Implement course correction when appropriate.
• Monitor the use of facilities and staff to ensure effective use of resources and assess the need for additional staff, equipment, and resources.
• Consistently demonstrate effective organization skills, efficiency, and resourcefulness. Demonstrate effective relationship skills, decision-making skills and verbal and written communication skills.

Education/Experience

• Graduate of ACR approved school of radiologic technology required.
• Bachelor's degree in healthcare administration or healthcare related field preferred.
• Minimum of two to five (2 to 5) years clinical or medical practice management/demonstrated leadership experience.

Licenses/Certificates

• Requires one (1) of the following (depending on area of oversight): RDMS; ARRT(MRI); ARRT (Mammography); ARRT(CT) and IEMA; CNMT (NMTCB), PET (NMTCB), and IEMA; or CNMT (NMTCB) and IEMA

Knowledge, Skills and Abilities

• Ability to present oneself and one's ideas with clarity, confidence and pride.
• Strong knowledge of Excel, Word, practice management systems, business management tools, budgeting and project leadership/management.
• Strong analytical abilities, strong communicator and able to work with little or no supervision in order to carry out the practice goals and objectives.
• Able to lead as well as work in a team environment.

Working Environment

• Normal office environment.
• May require travel to various Clinic locations.

PHI/Privacy Level

HIPAA2