In a timely manner, handles incoming commercial and carrier customer trouble reports. Work trouble reports generated by customer call ins and/or created from alarm notifications. Provide back end support of Service technicians in the field. Escalate issues with vendors, local exchange carriers (LECs) and internal support teams to resolve service interruptions. Notify Netw

Love Your Mondays again! Strategic Customer Support Technician The Strategic Customer Support Technician will perform customer trouble isolation and repair, document issues and incidents across the voice, video, and IP network. This position recognizes, acknowledges, fixes, documents, and clears customer trouble tickets. The Strategic Customer Support Technician provides

Love Your Mondays again! Advance Technical Support Technician As an Advance Technical Support (ATS) Technician , you will facilitate the prompt detection, resolution, escalation and reporting of service impacting events and incidents. Our ATS team facilitates and maintains relationships with our off net providers, Carriers, and internal teams for the purposes of owning cu

We are looking for passionate Field Service Technician II, Charging to support commissioning, operation, and maintenance activities across our Energy & Charging portfolio. As a Field Service Technician II, Charging you will provide on site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems. Responsibilities Support t

The Customer Service Engineer serves as primary customer contact on technical and service related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, inc

Duties WHAT IS THE TAXPAYER SERVICES DIVISION? A description of the business units can be found at Vacancies will be filled in the following specialty areas Taxpayer Services Customer Assistance, Relationship and Education Correspondence Production Services, Technical Support Section The following are the duties of this position at the full working level. Leading the impl

Senior Developer (Multiple Positions), Archer Daniels Midland Company , Decatur, IL . Support technology strategy development, solution discovery, service management, risk management and relationship management. Implement technical architecture, configuration, and custom development on the Salesforce platform. Translate technical requirements into working solutions, lever

The Customer Service Engineer serves as primary customer contact on technical and service related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, inc

Justrite Safety Group is looking for an Account Support Specialist to join their operations at the Mattoon, IL or Wellsburg, WV facility. The position reports to the Account Support Specialist Supervisor. The purpose of this position is to serve as the key contact for both external and internal customers regarding all product lines. As well as a key contact for our extern

Duties WHAT IS THE INFORMATION TECHNOLOGY (IT) DIVISION? A description of the business units can be found at Vacancies will be filled in the following specialty areas Information Technology. The following are the duties of this position at the full working level. As a senior expert and consultant to top agency management officials, the employee advises on integrating IT p

Duties WHAT IS THE WI WAGE AND INVESTIMENT DIVISION? A description of the business units can be found at Vacancies will be filled in the following specialty areas CARE Customer Assistance, Relationship and Education. The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade l

Duties WHAT IS THE CRIMINAL INVESTIGATION DIVISION? A description of the business units can be found at Vacancies will be filled in the following specialty areas CI Tech Operations and Investment Services The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you wi

SWFT Technical Support Assistant Student Intern APPLICATIONS ACCEPTED UNTIL POSITION(S) FILLED. The SWFT Technical Support Assistant Intern works in the Technology Client Services Group and provides technical support to employees. SWFT Technical Support Assistant Interns may be asked to assist in providing computer support to areas of the campus including installation and

Duties WHAT IS THE CRIMINAL INVESTIGATION DIVISION? A description of the business units can be found at Vacancies will be filled in the following specialty areas CI Tech Operations and Investment Services The following are the duties of this position at the full working level. Independently, or as a team leader, undertakes technically complex projects/studies for Criminal

Duties WHAT IS THE WAGE & INVESTMENT CARE CUSTOMER ASSISTANCE, RELATIONSHIP AND EDUCATION DIVISION? A description of the business units can be found at The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these dut