The Operations Lead is responsible for training, support, and development of the Patient Concierge, PAS, and Call center team members. They assist in the daily oversight of front end, monitor, and track the front end operations & revenue cycle department workflow, provide input for performance appraisals, and assist in front end management, scheduling & coverage as needed

Prepare process and finished product samples; perform analytical testing using instrumental, wet chemistry procedures, and record results using computerized data systems. Performs daily process monitoring tests throughout the plant as assigned. Maintains samples of tested product in order to confirm test results, if necessary. Documents results of all testing procedures a